Constantly falling behind in the order management process? While you can blame it on a lot of things, it really comes down to a few key principles. Once you master these skills, you’ll be well on your way to simplifying the unnecessarily complex order management process. Let’s take a look at a few of the functions you can simplify, automate, and streamline for increased productivity and reduced stress.
- Don’t play catch-up. One of the worst things you can do when it comes to order management is to play catch-up with inventory. Falling behind, being unprepared, or losing track of existing inventory is a recipe for disaster and can put unnecessary stress on employees and resources. The key is to quit reacting and start preparing by automatically creating purchase orders for items with low inventory. This allows you to notify suppliers and manufacturers well in advance, and reduces the likelihood you will experience temporary or extended shortages.
- Implement auto-ship programs. Companies have been doing it for years, but it’s recently grown in popularity and visibility since Target introduced their new subscription service that allows customers to schedule deliveries of commonly purchased products at regular intervals. The benefit of these auto-ship programs – on your end – is that you can prepare well ahead of time. You know what’s coming down the road and won’t suddenly find yourself with a shortage.
- Consolidate resources. Does your company sell through multiple channels? For many organizations, it is a struggle to maintain continuity and consistency when selling through physical stores, ecommerce websites, online marketplaces, call centers, and other channels. One of the best ways to continue selling via multiple avenues while simultaneously simplifying orders on your end is to implement a single, fully-integrated platform that can be used with all sales channels and by all employees within your organization.
- Seek out feedback. From a management position, it can be easy to get caught up in numbers and spreadsheets. However, don’t underestimate the value of opinions. Seeking out regular feedback from the employees directly involved with the order management process can provide you with invaluable insights. These checkups can help you avoid making inaccurate assumptions and allow you to understand things that can’t be gleaned from automated reports and system readings.
- Don’t be afraid of change. If you’re one of those people that prefer consistency over change in your personal life, don’t let it spill into your business. The order management process cannot thrive without regular improvements along the way. When some task or function isn’t performing to the best of its ability, consider restructuring it. As long as demands fluctuate, employees come and go, and technologies update, you will need to accept change as an important and necessary part of the order management process.
GTG Technology Group
At the GTG Technology Group, we provide sophisticated TMS solutions designed to improve everything from customer support and accounting to dispatch control and order management. For more information on how one of our solutions can be of value to your organization, please contact us today!